Who we are
Suggested text: Our website address is: https://kenchoo.com.
Welcome to KenChoo.com! At Ken Choo, we are committed to providing a professional and seamless experience for all our clients. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services. By accessing or using our services, you agree to the terms set forth in this policy.
1. Information We Collect
We may collect the following types of information:
Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.
Personal Information: Name, email address, phone number, and other details provided when contacting us or signing up for services.
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
2. How We Use Your Information
Your data is used for:
i. Complying with legal obligations.
ii. Providing and improving our services.
iii. Communicating with you regarding inquiries, updates, and promotions.
iv. Ensuring website security and preventing fraud.
3. Cancellation Policy
Once a service is booked and payment has been made, it is non-refundable. We understand that unforeseen circumstances may arise, and if you experience an exceptional situation, please contact us directly. We will review your case on an individual basis and provide guidance accordingly.
4. Refund & Return Policy
All payments for our services are non-refundable. As our services are delivered digitally and are personalized to your needs, we do not accept returns. If you encounter any issues with the service, please contact us, and we will do our best to resolve the matter promptly.
5. Delivery Policy
Our services, including training, consulting, and mentorship, are primarily delivered digitally. This includes online sessions, webinars, and digital resources. We strive to deliver all services as promptly as possible. If there are any delays in scheduling or delivering the services, we will notify you in advance and offer an alternative.
6. Shipping Policy
For physical products, such as printed materials or course kits, we will ship your order to the address provided. Shipping charges and delivery times may vary based on your location. Please allow 7-14 business days for domestic shipping, and international orders may take longer. We will provide tracking information when applicable.
For online courses, once payment is received, access to the course will be delivered directly to your email within 24-72 hours. You will receive a confirmation email with all the necessary details to access your course content. If you do not receive the email within this time frame, please check your spam folder or contact us directly for assistance.
7. Data Security
We take the security of your personal data seriously. All personal information is stored securely and protected from unauthorized access. We use industry-standard encryption and security protocols to ensure your data is safe.
8. Your Rights
You have the right to access, correct, or request the deletion of your personal data at any time. If you wish to exercise any of these rights or have any concerns regarding your personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically for any updates. Your continued use of our services after changes have been made constitutes your acceptance of the updated policy.
10.Contact Us
If you have any questions or concerns regarding this Privacy Policy or our services, please do not hesitate to contact us at WhatsApp +60 12-438761. We are here to assist you and ensure your experience with Ken Choo is as smooth as possible.